I probably should have thought to start writing this entry sooner. It would have given me something to do earlier this afternoon as I sat in a Verizon Wireless store on campus waiting for someone to take a look at my slightly defective phone. I hadn’t really expected to spend an hour of my life trying to get a slightly annoying little glob of orange pixels fixed, but that’s apparently the price to pay for service on Grand River.
The good news, I guess, is that the annoying amount of waiting actually paid off. Even though it took about 45 minutes to get to talk to someone, despite being the second name down on the waiting list, I did finally get the chance to show someone the odd decoration that had appeared. From there, the girl at the counter looked up my phone, saw that it was under warranty, and set about doing whatever it is they do there to get me a new one. Naturally, they didn’t have a new phone of that sort in stock, so she had to place an order to get one shipped my way by FedEx. Theoretically, I’ll get it Friday.
Assuming that happens, I’ll be back up there on Friday in order to get them to activate the phone for me and also to see if I can get them to transfer my phonebook for free. I’m hoping that because I’m replacing defective hardware rather than buying something new, I won’t have to pay whatever absurd fee it is they charge for transferring information from an old phone to a newly purchased one. With a bit of luck, that whole process will also only take an hour or so, and I can go back to having a phone that actually works correctly.
I wouldn’t mind service times involving waiting less than 45 minutes to talk to someone, though. Chatting with some of the others in there, I get the sense they would appreciate a quicker turnaround, too.